Fiesta® Blog – News, Tips, Inspiration & Product Insights

Hot Tub Service Request (Non Artesian/Fiesta® Luxe)

Need a service, repair, or seasonal maintenance for a non Artesian/Fiesta® Luxe Spa? Use the form below to request an assessment from our expert spa technicians.

Name

First

Last

Old Issue A

Telephone Number

Address - Where is your hot tub?

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Spa Brand

Please select the hot tub brand (if known) of the hot tub that requires a service. - Please note we do not service inflatable spas such as Lazy Spas.

Spa Serial Number

Please enter your spa serial number (if known)

Issue Type

Please describe your issue in more detail in the "Additional Details" section below.

How Old Is Your Hot Tub?

Upload A Photo

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

(Photo of spa control panel, model label, or issue area)

Additional Details

Standard Diagnostic Call-Out Fee

All Spa Types: £65 (deducted from repair cost if quote accepted)

Identify fault, assess issue, no repair included

Mileage Surcharge

15–30 miles: +£20
30–50 miles: +£40
Over 50 miles: Price on request

Standard Labour Charges

One Technician: £85 for the first hour and £50 for each additional hour.
Two Technicians: £120 for the first hour and £90 for each additional hour.

In certain cases, we may require additional technicians on-site to safely carry out manual handling or complex repairs — such as when a spa needs to be lifted or repositioned. Should this be necessary, we will always provide you with a full quotation in advance.

Consent

I understand this request is subject to availability and not all hot tub brands can be serviced. I understand the diagnostic call-out fee is non refundable in the event my hot tub cannot be serviced by Fiesta® Spas.

⚠️ Important Disclaimer – By submitting this form, you acknowledge and agree to the following: A diagnostic call-out fee of £65 applies to all service requests where fault diagnosis is required. This fee is non-refundable, but will be deducted from the total if you proceed with the repair. For non-Fiesta Luxe or non-Artesian hot tubs, service availability is subject to compatibility and parts accessibility. Appointments are not confirmed until a member of our team contacts you to verify details and provide an estimated time of arrival. Please do not make any arrangements until we confirm availability. Additional travel charges may apply if your property is outside our standard 15-mile service radius. Thank you for choosing Fiesta® Spas. We’re here to help get your hot tub running at its best.

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Standard Diagnostic Call-Out Fee

Standard Labour Charges